Cancellation and Refund Policy

1. Your proposal and agreement

Your signed proposal or service agreement defines billing periods, renewal, cancellation notice, usage rates, credits, implementation charges, and applicable taxes. Confirm these details before purchase. There is no public self-service checkout on this marketing website.

2. Request cancellation

Email support@vardan.ai from your account email with the workspace/business name and requested cancellation date. Support will confirm the effective date and any charges due under your agreement.

Stopping future billing, disconnecting an integration, and deleting stored data are separate actions. Request each action you need explicitly.

3. Refunds and usage charges

Payments are non-refundable unless a specific service agreement provides otherwise. Any refund entitlement under mandatory applicable law remains unaffected. Subscription, setup, telephony, carrier, messaging, and consumed usage charges may be treated differently under your agreement.

For an incorrect charge, duplicate payment, or refund request, email support with the invoice reference and a description of the issue. Do not send full card details. Eligibility and processing depend on the relevant agreement, applicable law, and payment method. Support will communicate the outcome and, where a refund is approved, the expected processing time.

4. Data after cancellation

Export information you are entitled to retain before access ends. Our Privacy Policy and Data Deletion Instructions explain data removal. Contact support before cancellation if you need help with export or deleting imported records.